Frequently Asked Questions (FAQs)

1. What types of products does Novara sell?
Novara specializes in modern and innovative home essentials, including high-quality bathroom faucets, fixtures, and other stylish upgrades designed to elevate your living spaces.

2. Are your products eco-friendly?
Yes! Many of our products, like our hydroelectric-powered LED faucets, are designed with sustainability in mind. These items reduce energy consumption while offering exceptional performance.

3. Do your faucets work with both hot and cold water?
Absolutely. Our faucets are equipped with hot and cold water controls, allowing you to adjust the water temperature easily to suit your needs.

4. How do the LED faucets work without batteries?
Our LED faucets use hydroelectric technology, powered by the flow of water. This eliminates the need for batteries, ensuring an eco-friendly and hassle-free experience.

5. What materials are your products made from?
We use premium, durable materials such as stainless steel, brass, and high-quality finishes like matte black to ensure longevity and resistance to rust or wear.

6. How do I install my new faucet?
Each product comes with a detailed installation guide to help you set it up quickly and easily. For more complex installations, we recommend consulting a professional plumber.

7. What is your return policy?
We offer a hassle-free return policy for unused and undamaged items within 30 days of purchase. For full details, visit our Return Policy page.

8. How long will shipping take?
Shipping times vary based on your location. Most orders are processed within 1-2 business days, and you can expect delivery within 5-10 business days. Tracking information will be provided once your order ships.

9. Do you offer international shipping?
Yes, we ship internationally. Please note that shipping fees and delivery times may vary depending on your location.

10. How can I contact customer support?
Our dedicated customer support team is here to assist you. You can reach us via email at support@novara.com or through our Contact Us page. We aim to respond within 24-48 hours.

If you have any additional questions, feel free to get in touch with us. We're always happy to help!